FAQ

Frequently Asked Questions

Here you’ll find answers to some of the most common questions about our meals, delivery options, and services. If you don’t see your question here, feel free to contact us.

1. What makes Lincs Home Foods meals unique?

Our meals are made by us in our own kitchen, using real ingredients and recipes we’ve developed ourselves. We prepare them in small batches, then freeze them so you can enjoy a proper home-cooked meal whenever you need one.

2. How do I place an order?

The easiest way to order is through our website. Simply browse our menu, add your chosen meals to your basket and follow the checkout process.

If you need help placing an order, you can call us on 01522 708109.

3. What are your delivery options?

We deliver our frozen meals across Lincoln and a growing number of surrounding areas, with different delivery days depending on your location.

You can also collect your order directly from Holly’s Meals café in Lincoln.

For delivery areas, postcodes, delivery days and charges, please see our Where We Deliver page.

4. Can I collect my meals instead of having them delivered?

Yes. You can collect your order from Holly’s Meals café at De Wint Court, Bowden Drive, Lincoln, LN6 7DY. Simply select Collection when placing your order, and we’ll email you as soon as it’s ready to collect.

5. How do I reheat the meals?

Each meal comes with clear microwave reheating instructions on the packaging. Our meals are designed to be heated straight from frozen, making them quick and convenient to prepare.

6. Do you cater to special dietary requirements?

We offer a range of meals, including vegetarian options. Full ingredients, allergens and nutritional information are available on each product page, so you can check individual meals before ordering.

If you have a specific dietary requirement or allergy and are unsure about a meal, please contact us before ordering.

7. How should I store my meals?

Our meals are delivered frozen and should be placed in your freezer as soon as possible. Keep them frozen until you’re ready to enjoy them and follow the storage and best-before information shown on the packaging.

8. How do I pay for my order?

You can pay securely by credit or debit card when placing your order online.

9. What happens if I’m not home during delivery?

If you’re not home, we can leave your order in a safe place. Please provide instructions during checkout or notify us in advance.

10. Do you offer refunds or exchanges?

Due to the perishable nature of our products, we cannot offer refunds or exchanges unless the product is faulty or damaged. If you experience any issues, please contact us immediately.

11. How can I stay updated on new meals or promotions?

Follow us on Facebook or sign up for our newsletter to stay updated on our weekly specials, new dishes, and promotions.

12. How do I contact you?

If you have any questions or need help with an order, you can contact us by:

You can also find us at Holly’s Meals café, De Wint Court, Bowden Drive, Lincoln, LN6 7DY.